Deliveries and returns

1. Shipment processing times
All orders are processed within 24 to 48 hours (excluding weekends and holidays).
holidays) after the order. Please note that during high-volume periods, processing time may take longer than usual, and therefore we cannot be held responsible for any resulting delays.

2. Shipping methods and delivery time

We have only one delivery method and it is free, with no minimum purchase.
France / Belgium / Switzerland / Luxembourg.

Standard delivery: 5 to 8 business days / Free

4. Shipping restrictions
None

5. Order tracking
Once your order has been shipped, you will receive an email with a tracking number.
You can track your order using the tracking number on the carrier's website.

6. Damaged or lost items
If you receive a damaged item or if your order is lost during the
For shipping, please contact us. We will work with you to resolve the issue.
as quickly as possible, which may include a refund or replacement.

7. Returns
We want you to have the best possible shopping experience, which is why we offer a 14-day return period from the delivery date. If, for any reason, you are not completely satisfied with your order, please do not hesitate to contact our support team and we will do everything we can to help you.

Just a reminder, for the return to be accepted, the products must be in their original condition.
of origin, classified as "new" - that is to say they must be unopened and still in their original packaging, without any sign of prior use -.

Your satisfaction is our top priority, and we're here to make sure you're happy with your purchase!

Please note that customers are responsible for shipping costs.

Please contact us regarding returns/cancellations via contact@qumaashshop.com

We are available from
Monday to Friday from 9:00am to 5:00pm.

8. Customs and import duties
You may be required to pay customs or import duties which may be
applied to international orders.